Glossary for 2026

Know the Language. Own the Conversation.

A Plain-Language Guide to Communications, Technology, and AI for Nonprofit Leaders

You do not need to be a technologist to lead your organization through the digital age. But you do need to speak the language. Every time a web developer quotes you a price, a designer presents a brand concept, a cybersecurity consultant warns you about a vulnerability, or an AI tool promises to transform your communications, you are in a negotiation. And if you do not understand the terms being used, you are negotiating blind.

This glossary is written for executive directors, program managers, communications coordinators, and anyone who needs plain-language definitions, real examples, and a searchable way to find what matters fast.

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Communications & Digital Terms A–Z

112 terms

Above the Fold

Visible webpage/email content without scrolling. Lead with your strongest message here.
Example

Put your event date and registration button above the fold every time.

AI-Generated Content

Text, images, video, or audio produced by tools like ChatGPT, Claude, or Midjourney. Always rewrite in your organization's voice before publishing.
Example

Use AI to draft your newsletter outline, then rewrite it to sound like you.

AI Hallucination

When AI confidently produces false information. Always verify facts and citations from AI tools before using them.
Example

An AI listed a grant funder that does not exist always fact-check.

Algorithm

Rules used by Google, Instagram, LinkedIn, and TikTok to decide what content reaches which audience.
Example

Consistent posting and strong engagement signal the algorithm to show your content more.

Analytics

Data on how audiences interact with your content. Tracked via Google Analytics 4, Meta Insights, and Mailchimp. https://analytics.google.com
Example

Check bounce rate and time-on-page weekly to see what content is working.

API

How different software systems share data. Your donation form connecting to your CRM uses an API.
Example

Mailchimp's API can sync new donors directly into your contact list automatically.

Audience Segmentation

Grouping your audience by behavior, demographics, or program participation for more targeted messaging.
Example

Send a different email to lapsed donors than to active volunteers.

Authenticity

Content that reflects a real, human voice. Audiences trust it more and platforms reward it.
Example

A photo of your actual team serves better than a stock photo.

Automation

Software handling repetitive tasks like email sequences, social scheduling, or donor acknowledgments.
Example

Set up an automatic thank-you email that sends within 5 minutes of every donation.

Bandwidth

Data capacity of your internet connection or website hosting. Relevant for video-heavy pages.
Example

If your site crashes during a campaign, you may have hit a bandwidth limit.

Blog

A regularly updated section of your website with articles. Drives SEO and establishes authority.
Example

A monthly blog post on community health topics can double your organic search traffic.

Boilerplate

Standard organizational description at the bottom of every press release. Update it at least annually.
Example

Your boilerplate should reflect your current programs, not what you did five years ago.

Bounce Rate

Percentage of visitors who leave after viewing one page. High rates signal mismatched content or slow load times.
Example

A 70% bounce rate on your donate page means visitors are leaving before giving.

Brand

Your full identity name, logo, colors, tone, and the feelings people associate with your organization.
Example

When people recognize your colors before they see your name, your brand is working.

Brand Guide

A document defining your visual and messaging standards. Essential for consistency across staff and vendors.
Example

Send your brand guide to every new designer, vendor, or partner before any project begins.

Brand Voice

The consistent personality your organization uses across all communications.
Example

If your emails sound corporate but your social posts are casual, your brand voice is inconsistent.

Call to Action (CTA)

A prompt telling your audience what to do next. Every communication needs one clear CTA.
Example

Register Now, Donate Today, and Learn More are all CTAs. Pick one per page.

Campaign

A planned series of coordinated communications designed to achieve a specific goal.
Example

A two-week enrollment push with email, social, and flyers is a campaign.

Chatbot

An AI-powered automated messaging tool for websites or social media.
Example

A chatbot on your homepage can answer FAQs and direct visitors to the right program 24/7.

Click-Through Rate (CTR)

Percentage of people who click a link after seeing it in an email, ad, or social post.
Example

A 3% CTR on a fundraising email is strong for most nonprofits.

Cloud Storage

Storing files online via Google Drive, Dropbox, or OneDrive rather than on a local computer. https://drive.google.com
Example

Store your brand assets in a shared Drive folder so every staff member uses the right files.

Content Calendar

A planning tool mapping what content goes on which platform and when.
Example

A monthly content calendar prevents last-minute posts and keeps your messaging consistent.

Content Marketing

Creating and sharing valuable content to attract and retain your audience without paid ads.
Example

A free downloadable resource guide is content marketing that also grows your email list.

Conversion

When a visitor takes your intended action donating, registering, or signing up.
Example

If 100 people visit your event page and 12 register, your conversion rate is 12%.

Core Values

The principles guiding how your organization operates and communicates.
Example

Your core values should show up in how you write, design, and respond publicly.

CRM

Customer Relationship Management software for managing donor, client, and partner relationships. https://www.salesforce.org/nonprofit
Example

A CRM tells you who your most engaged donors are and when they last gave.

Crisis Communications

Strategic communication during an emergency, controversy, or unexpected event. Must be fast, transparent, and community-centered.
Example

Draft a crisis communications template before you ever need it.

CMS

Content Management System. Software letting staff update a website without coding. WordPress, Squarespace, Wix. https://wordpress.org
Example

WordPress powers over 43% of all websites and has a strong nonprofit plugin ecosystem.

Cybersecurity

Protecting your systems, data, and communications from digital threats. Includes staff training, strong passwords, 2FA, and regular software updates.
Example

A single phishing email can compromise your entire donor database.

Dark Social

Content shared via private channels like WhatsApp or text that does not appear in standard analytics.
Example

When someone texts your event link to 10 friends, that traffic shows as direct in your analytics.

Data Breach

Unauthorized access to sensitive organizational or client data. Every nonprofit needs a response plan.
Example

Notify affected clients within 72 hours of discovering a breach it is often legally required.

Data Privacy

Responsible collection and use of audience data. Governed by GDPR and CCPA.
Example

Your donation form should link to a privacy policy explaining how donor data is used.

Deliverables

Specific, measurable outputs of a communications project.
Example

Deliverables for a campaign might include: 3 emails, 10 social posts, and 1 landing page.

Digital Accessibility

Designing content so people with disabilities can fully access it. Includes alt text, captions, and readable fonts.
Example

Every image you publish should have alt text describing what it shows.

Earned Media

Media coverage gained through relationships and storytelling rather than paid advertising.
Example

A local TV segment about your program is earned media you cannot buy.

Email Marketing

Sending targeted messages to a subscriber list to build relationships and drive action. Platforms: Mailchimp, Constant Contact. https://mailchimp.com
Example

Email delivers the highest ROI of any digital marketing channel for nonprofits.

Engagement Rate

How actively your audience interacts with your content through likes, comments, shares, and clicks.
Example

A 5% engagement rate on Instagram is considered strong for most organizations.

Evergreen Content

Content that stays relevant and drives traffic long after its publish date.
Example

A how-to guide for applying to your program is evergreen. A post about last year's event is not.

Feed Algorithm

The system social platforms use to decide what content appears in a user's feed.
Example

Posting consistently at the same times each week trains the algorithm to show your content more.

Firewall

A security system monitoring and controlling network traffic. The front door of your organization's network.
Example

A firewall blocks unauthorized access attempts before they reach your internal systems.

Funnel

The journey from first discovering your organization to taking a desired action.
Example

Awareness ad leads to landing page leads to email signup leads to donation that is a funnel.

Generative AI

AI systems that produce original text, images, video, and audio from prompts. Includes ChatGPT, Claude, Gemini, Midjourney, Sora.
Example

Use generative AI to draft three versions of a social caption, then pick and rewrite the best one.

GDPR / CCPA

Data privacy laws governing how organizations collect and use personal information. Transparency and consent required.
Example

A cookie consent banner on your website is one compliance step required by GDPR.

Google Analytics 4

Google's current web analytics platform tracking user behavior across websites and apps. https://analytics.google.com
Example

GA4 shows you which pages drive the most donations so you can replicate what works.

Google My Business

A free tool managing how your organization appears in Google Search and Maps. https://business.google.com
Example

Keep your hours, address, and phone number updated or visitors will show up at the wrong time.

Google Workspace

Cloud-based productivity suite with Gmail, Docs, Drive, Meet, and Calendar. Free for eligible nonprofits. https://www.google.com/nonprofits
Example

Apply for Google for Nonprofits to get Workspace and Google Ad Grants at no cost.

Hashtag

A # symbol followed by a keyword used to categorize content on Instagram, LinkedIn, and TikTok.
Example

Use 3 to 5 targeted hashtags per Instagram post rather than 30 generic ones.

Hero Section

The top visible section of a webpage with headline, sub-headline, image, and primary CTA.
Example

Your hero section should answer: who you are, who you serve, and what to do next in under 5 seconds.

Human-Centered Design

A design approach prioritizing the needs and experiences of the people being served.
Example

Test your website with actual community members before launch, not just staff.

Impressions

Total number of times content is displayed regardless of clicks.
Example

10,000 impressions on a health awareness post means it was shown 10,000 times.

Influencer

A person with an established social following whose endorsement extends your reach. Micro-influencers often deliver better nonprofit results.
Example

A local pastor or community leader with 2,000 followers can outperform a celebrity for your cause.

Infographic

A visual representation of data or a process. Highly shareable for public health information.
Example

Turn your annual report statistics into a shareable infographic for social media.

Integrated Marketing

Delivering a consistent message across multiple channels simultaneously.
Example

Your email, social post, and flyer for the same event should look and sound identical.

IP Address

A unique numerical label for every device on a network. Relevant for security and email deliverability.
Example

Sending mass email from a flagged IP address will land your messages in spam.

IT

The systems, software, and infrastructure your organization uses to store, manage, and communicate information.
Example

Budget for IT support the same way you budget for program staff it is infrastructure, not a luxury.

Key Message

The core idea you want your audience to remember. One primary message, no more than three supporting points.
Example

Every press release, social post, and email should ladder up to the same key message.

Keywords

Words and phrases people use when searching online. Strategic use improves search visibility.
Example

Include your city name and program type in your website copy to rank in local searches.

Landing Page

A standalone webpage designed for one specific campaign action.
Example

A landing page for your gala should have only one button: Buy Tickets.

Large Language Model (LLM)

The AI technology behind ChatGPT and Claude. Trained on massive text datasets to generate human-like responses.
Example

Understanding that LLMs predict text not facts helps you use them more responsibly.

Machine Learning

AI that improves over time by learning from data. Powers email spam filters, social algorithms, and AI writing tools.
Example

Your email platform's send-time optimization feature runs on machine learning.

Media Advisory

A brief document sent to journalists 3 to 5 days before an event with the who, what, when, where, and why.
Example

Keep your media advisory to one page. Reporters decide in seconds whether to cover it.

Meme

An image or phrase that spreads rapidly online. Used thoughtfully, memes humanize your brand.
Example

A well-timed meme about your cause can reach audiences your regular content never touches.

Meta Description

A short webpage summary appearing in search results below the page title.
Example

Write a unique meta description for every page on your site do not leave it blank.

Microsoft 365

Cloud productivity suite including Word, Excel, Outlook, Teams, and SharePoint. Discounted for nonprofits via TechSoup. https://www.microsoft.com/en-us/nonprofits
Example

Microsoft 365 Nonprofit Basic starts at $3 per user per month through the nonprofit program.

Mission Statement

A clear, concise description of your purpose, who you serve, and how. Every communications decision should trace back to it.
Example

If a piece of content does not connect to your mission statement, cut it.

Multi-Channel Strategy

Delivering your message across email, social, website, print, and events simultaneously.
Example

A campaign that only lives on Facebook is a single-channel strategy and leaves most of your audience unreached.

Native Advertising

Paid content designed to look like organic editorial content. Must be labeled as sponsored.
Example

A sponsored article in a local digital publication that reads like a news story is native advertising.

Newsletter

Regularly distributed email or print publication building long-term relationships.
Example

A monthly email newsletter with one strong story outperforms a weekly newsletter with five weak ones.

No-Code Tools

Platforms letting non-technical staff build digital assets without coding. Canva, Mailchimp, Squarespace, Wix. https://www.canva.com
Example

Your communications team should be able to update your website without waiting for a developer.

Open Rate

Percentage of email recipients who open your message. Subject line is the biggest driver.
Example

Test two subject lines on a small segment before sending to your full list.

Organic Reach

People who see your content without paid promotion. Declining on most platforms invest in email and SEO.
Example

Facebook organic reach for pages is now under 5% of followers on average.

Owned Media

Channels your organization controls directly: website, email list, social profiles.
Example

Your email list is the most valuable owned media asset you have protect and grow it.

Persona

A research-based profile of your ideal audience member used to guide content decisions.
Example

Write one persona for your donor and a different one for your program participant they are not the same person.

Phishing

Fraudulent messages impersonating trusted sources to steal credentials or data. Staff training is your best defense.
Example

If an email asks you to click a link and reset your password, verify it is real before clicking.

Podcast

An audio or video series distributed online in episodes.
Example

A monthly podcast featuring community voices can build deeper trust than any press release.

Press Release

A written announcement distributed to media. Written in inverted pyramid style with a strong headline.
Example

Lead with the most newsworthy fact in the first sentence not your organization's name.

Prompt

The instruction you give an AI tool. Better prompts produce better outputs.
Example

Prompt: Write a 3-sentence Instagram caption about our back-to-school drive in a warm, community-centered tone.

Pull Quote

A short compelling excerpt enlarged to draw the reader's eye and break up long text.
Example

Pull the most emotional line from a client story and make it your pull quote.

QR Code

A scannable code linking print to a digital destination. Now standard in direct mail, signage, and print ads.
Example

Add a QR code to your event flyer that links directly to the registration page.

Reach

Total unique people who see your content. Measures awareness; engagement measures response.
Example

Reach of 5,000 means 5,000 different people saw your post at least once.

Reels

Short-form vertical video on Instagram and Facebook. Receives significantly higher organic reach than static posts. https://www.instagram.com/reels
Example

A 30-second Reel showing your program in action can reach 10x more people than a photo post.

Responsive Design

A website that automatically adjusts to any screen size. Required for good UX and SEO.
Example

Over 60% of nonprofit website traffic now comes from mobile devices.

ROI

Return on Investment. The measurable value generated relative to cost.
Example

If a $500 email campaign generates $4,000 in donations, your ROI is 700%.

SaaS

Subscription-based software accessed online. Most tools nonprofits use today are SaaS products.
Example

Salesforce, Zoom, Canva, and Mailchimp are all SaaS tools no installation required.

SEO

Search Engine Optimization. Improving website visibility through quality content, keywords, and backlinks. https://search.google.com/search-console
Example

Submit your sitemap to Google Search Console so your pages get indexed faster.

Server

A computer or system storing and delivering data to other devices. Many nonprofits have moved to cloud hosting.
Example

Cloud hosting through services like WP Engine or Kinsta is often more reliable and cheaper than maintaining your own server.

Short-Form Video

Video under 60 seconds for TikTok, Instagram Reels, and YouTube Shorts. Highest-performing content format in 2025.
Example

Shoot your short-form video vertically on a smartphone no studio required.

Slack

A team messaging and collaboration platform reducing email overload. https://slack.com/intl/en-us/nonprofits
Example

Slack offers up to 85% discount for eligible nonprofits through its social impact program.

Social Proof

Evidence others trust your organization: testimonials, client stories, donor counts, media mentions.
Example

Place one strong testimonial on your donation page directly above the donate button.

Storytelling

Using narrative to communicate mission and impact. More effective than statistics alone.
Example

One specific story about one person your organization helped is more powerful than aggregate numbers.

Subject Line

The first text an email recipient sees. Single biggest factor in open rates.
Example

Keep subject lines under 50 characters so they do not get cut off on mobile screens.

Tagline

A short memorable phrase capturing your purpose and tone.
Example

A strong tagline is specific enough to be yours alone and simple enough to remember.

Target Audience

The specific group your communication is designed to reach.
Example

Define your target audience before you write a single word of copy.

TechSoup

A nonprofit providing discounted/donated software from Microsoft, Adobe, Google, and Canva to nonprofits. https://www.techsoup.org
Example

Register at TechSoup before purchasing any software the savings can be thousands of dollars annually.

Thought Leadership

Content demonstrating your expertise. Builds credibility with funders, partners, and community members.
Example

An op-ed in a local paper positions your ED as a credible community voice.

Two-Factor Authentication (2FA)

A second layer of login security beyond a password. Every staff account should have it enabled.
Example

Enable 2FA on your email, CRM, social media, and banking platforms today.

UGC

User-Generated Content. Content created by your community rather than your organization. Often outperforms branded content.
Example

Repost a participant's thank-you photo rather than a stock image the authenticity shows.

URL

A web address. Clean, readable URLs improve UX and search ranking.
Example

yoursite.org/events is better than yoursite.org/index.php?id=447.

Viral Content

Content that spreads rapidly through organic sharing. More likely when emotionally resonant or deeply relatable.
Example

You cannot manufacture viral content, but you can create the conditions for it authenticity and emotion.

Vision Statement

A forward-looking declaration of the future your organization is working toward.
Example

Your vision statement is where you are going. Your mission statement is how you get there.

VPN

Virtual Private Network. Encrypts internet connections for remote staff accessing sensitive data.
Example

Require VPN use for any staff member accessing donor records outside the office.

Webinar

An online seminar delivered live or on demand. Used for training, community education, and donor cultivation.
Example

Record every webinar and post it to your website for ongoing value.

White Space

Empty space in a design not occupied by text or images. Improves readability and gives content room.
Example

If your flyer looks crowded, the fix is almost always removing content, not adding more.

WordPress

The world's most widely used CMS, powering 43% of all websites. Strong nonprofit plugin ecosystem. https://wordpress.org
Example

WooCommerce, GiveWP, and Gravity Forms are all WordPress plugins useful for nonprofits.

Zoom

A video conferencing platform for remote meetings, webinars, and virtual programming. Nonprofit pricing available. https://zoom.us/buy?plan=pro&from=zoom
Example

Zoom offers a nonprofit discount of up to 50% for eligible organizations through TechSoup.

Web Design Terms

23 terms

Accessibility (WCAG)

Web Content Accessibility Guidelines. The international standard for making websites usable by people with disabilities. WCAG 2.1 AA is the recommended compliance level for nonprofits. https://www.w3.org/WAI/WCAG21/quickref
Example

Every image needs alt text and every video needs captions to meet WCAG standards.

Above the Fold

Visible webpage content before scrolling. Prime real estate for your headline, CTA, and core message.
Example

Your donate button should always be above the fold on your homepage.

Call to Action Button

A clickable button prompting a specific user action. Color, size, and placement all affect conversion.
Example

A bright contrasting button color increases click rates by up to 35%.

Color Theory

The principles governing how colors interact and how they affect emotion and perception in design.
Example

Blue conveys trust; orange conveys urgency both useful in nonprofit communications.

Core Web Vitals

Google's metrics for page loading speed, interactivity, and visual stability. Directly impacts search ranking. https://web.dev/vitals
Example

A page that loads in under 2.5 seconds scores well on Core Web Vitals.

CSS (Cascading Style Sheets)

Code that controls the visual appearance of a website colors, fonts, spacing, and layout.
Example

Your brand colors are defined in CSS so they apply consistently across every page.

Domain Name

Your website's address on the internet. A branded, memorable domain builds credibility. https://domains.google
Example

influential.us is a domain name. Keep it short, spelled correctly, and aligned with your brand.

Favicon

The small icon that appears in a browser tab next to your page title.
Example

A favicon is a small but visible brand touchpoint make sure it matches your logo.

Grid System

A framework dividing a page into columns and rows to create visual order and alignment.
Example

A 12-column grid keeps your layout consistent across all pages.

Hero Image

The large, prominent image or video at the top of a webpage. Sets the emotional tone immediately.
Example

Use a photo of real people you serve, not stock photography, in your hero image.

HTML

HyperText Markup Language. The code that structures content on a webpage.
Example

Your website's text, images, and links are all structured using HTML.

Mockup

A visual representation of a design showing how the final product will look before it is built.
Example

Share a homepage mockup with stakeholders before any development begins.

Mobile-First Design

Designing for the smallest screen first, then scaling up to desktop. Reflects how most users browse today.
Example

Over 60% of nonprofit website traffic is mobile design for that experience first.

Page Speed

How fast your website loads. A critical factor in user experience and SEO ranking. https://pagespeed.web.dev
Example

Test your page speed monthly at PageSpeed Insights and fix what scores below 80.

Prototype

An interactive model of a website or app used to test user experience before final development.
Example

A clickable prototype lets you test whether visitors can find your donation button before you build anything.

Responsive Design

A website that automatically adapts its layout to any screen size.
Example

A responsive site on a phone looks completely different from desktop and both should look great.

Typography

The art and technique of arranging type. Font choice, size, weight, and spacing all affect readability and brand perception.
Example

Never use more than two font families on a single webpage.

UI (User Interface)

The visual elements a user interacts with buttons, menus, forms, and layout.
Example

A confusing UI on your donation form will cost you completed donations.

UX (User Experience)

The overall experience a person has when using your website or digital product.
Example

If visitors cannot find your contact page in 3 clicks, your UX needs work.

Whitespace

Empty space in a design that is not filled with content. Improves readability and visual clarity.
Example

Whitespace is not wasted space it is what makes everything else readable.

Wireframe

A basic layout sketch of a webpage showing structure and content placement without visual design.
Example

Start every new page with a wireframe so the layout is agreed before design begins.

Graphic Design Terms

47 terms

Alignment

The placement of design elements in relation to each other and the page. Proper alignment creates visual order and makes layouts feel intentional rather than scattered.
Example

Align all text and images to a consistent grid so your flyer does not look like clip art dropped randomly on a page.

Aspect Ratio

The proportional relationship between the width and height of an image or design. Changing the aspect ratio without maintaining proportions distorts images.
Example

Instagram posts use a 1:1 square ratio; Stories use a 9:16 vertical ratio. Design for the platform.

Balance

The visual distribution of elements across a design. Balanced designs feel stable and professional. Designs can be symmetrically or asymmetrically balanced.
Example

A text-heavy left side balanced by a strong image on the right creates visual tension and interest.

Body Copy

The main text in a design or document. Distinguished from headlines, subheads, and captions. Should be highly readable at its intended size.
Example

Body copy in a printed brochure should never be smaller than 10 points for comfortable reading.

Caption

Text placed beneath or alongside an image to explain what it shows. Captions are among the most read elements in any printed or digital piece.
Example

Never leave a photo without a caption in a newsletter or annual report.

Color Mode

The system used to represent color in a file. RGB is for screens; CMYK is for print. Using the wrong color mode causes unexpected results.
Example

A logo designed in RGB will look different when printed unless converted to CMYK first.

Composition

The arrangement of visual elements within a design. Good composition guides the viewer's eye through the piece in a deliberate order.
Example

Place your most important information where the eye naturally lands first, typically the upper left.

Contrast

The difference between light and dark, large and small, or bold and thin elements in a design. Contrast creates hierarchy and draws attention.
Example

White text on a dark background creates high contrast and improves readability in event signage.

Crop

Removing parts of an image to improve composition, focus attention, or fit a specific layout space.
Example

Crop portraits to just above the shoulders for headshots used in team pages and annual reports.

Display Font

A typeface designed for large sizes such as headlines and titles. Often too decorative or complex for body text use.
Example

Use your display font for event poster headlines only. Never use it for paragraph text.

Drop Shadow

A visual effect adding a shadow behind an element to create depth and separation from the background.
Example

A subtle drop shadow on a white logo placed over a light background makes it readable without a colored box.

EPS File

Encapsulated PostScript. A vector file format used for logos and illustrations. Scalable to any size without loss of quality.
Example

Always provide your printer with an EPS or AI version of your logo, not a JPEG.

Font

A specific style and weight of a typeface. Arial Bold and Arial Regular are two fonts within the Arial typeface family.
Example

Stick to two fonts maximum in any design: one for headings and one for body text.

Font Weight

The thickness of a typeface's strokes, ranging from thin and light to bold and black.
Example

Use bold weight for headlines to create hierarchy over regular weight body copy.

Gradient

A gradual transition between two or more colors. Used as backgrounds, overlays, or design accents.
Example

A subtle gradient overlay on a photo can make white text readable without covering the image.

Grid

An invisible framework of horizontal and vertical lines used to align and organize design elements consistently.
Example

Every page in your annual report should follow the same grid so the layout feels cohesive throughout.

Gutter

The space between columns of text or between pages in a bound document. Insufficient gutter space makes text hard to read near the spine.
Example

In a saddle-stitched program booklet, increase the inside gutter margin so text does not disappear into the fold.

Hierarchy

The visual organization of design elements by order of importance. Hierarchy tells the reader what to look at first, second, and third.
Example

Your event name should be the largest element on the flyer. Your organization name should be smaller.

Hue

The pure color itself before any lightness or saturation is applied. Red, blue, and yellow are hues.
Example

Your brand hue is the foundation of your color palette. Tints and shades build from it.

Infographic

A visual representation of data, a process, or a concept designed to communicate complex information quickly and clearly.
Example

Turn your program outcome statistics into an infographic for social media rather than a text-heavy press release.

Justified Text

Text aligned to both the left and right margins, creating a clean rectangular block. Common in formal documents.
Example

Justified text works well in multi-column annual report layouts but can create awkward spacing in short text blocks.

Kerning

The spacing adjustment between individual letter pairs. Correct kerning makes text look professional. Incorrect kerning is immediately noticeable.
Example

The space between AV, WA, and similar letter pairs often needs manual kerning adjustment in large headline text.

Leading

The vertical space between lines of text. Too little leading makes text feel cramped; too much makes it hard to follow from line to line.
Example

For printed body copy, leading of 120 to 145 percent of the font size is generally comfortable to read.

Logo Lockup

A pre-approved combination of a logo mark and wordmark arranged in a specific, consistent way.
Example

Never rearrange your logo elements. Use only the approved lockups from your brand guide.

Margin

The blank space between the edge of the page and the content area. Adequate margins make documents feel professional and readable.
Example

Never run text or images all the way to the edge of a page unless the design intentionally uses full bleed.

Mockup

A realistic preview showing how a finished design will look in context, such as a brochure in someone's hand or a logo on a building.
Example

Present your brand concepts in mockups so stakeholders can visualize real-world application before approving.

Negative Space

The empty or unfilled space around and between design elements. Often called white space. Used intentionally to improve readability and visual breathing room.
Example

If your design feels cluttered, the solution is almost always more negative space, not less content.

Opacity

The degree to which an element is transparent or solid. 100 percent opacity is fully visible; 0 percent is invisible.
Example

Reduce the opacity of a photo overlay to 60 percent to make text readable without losing the image completely.

Overprint

When one ink color prints on top of another rather than knocking out the background. Can cause unexpected color mixing in print production.
Example

Always check overprint settings in your design files before sending to a printer to avoid dark text appearing on colored backgrounds.

Palette

The defined set of colors used in a design or brand system. A limited, intentional palette creates cohesion across all materials.
Example

A brand palette of three to five colors is manageable. Fifteen colors is a brand identity crisis.

Pantone (PMS)

The Pantone Matching System. A standardized color language used by designers and printers worldwide to ensure color consistency across print runs.
Example

Specify your logo color as a Pantone number so it prints identically whether your brochure is produced in Hartford or Houston.

PDF

Portable Document Format. The standard file format for sharing print-ready designs and documents across platforms without altering the layout.
Example

Always send print-ready files as PDFs with fonts embedded and bleeds included.

Point Size

The unit of measurement for type. One point equals approximately 1/72 of an inch.
Example

Body copy in a printed document is typically set between 10 and 12 points for comfortable reading.

Resolution

The amount of detail an image holds, measured in dots per inch for print or pixels per inch for screens. Print requires 300 DPI minimum.
Example

An image that looks sharp on your website at 72 DPI will print blurry unless the original file is at least 300 DPI.

Rule

A horizontal or vertical line used in design to separate content, create structure, or add visual interest.
Example

A thin rule between sections in a newsletter creates clean separation without using heavy dividers.

Sans Serif

A typeface without the small decorative strokes at the ends of letterforms. Generally considered cleaner and more modern than serif fonts.
Example

Sans serif fonts like Arial, Helvetica, and Futura are widely used for digital interfaces and modern brand identities.

Saturation

The intensity or purity of a color. Highly saturated colors are vivid; desaturated colors appear muted or gray.
Example

Reduce saturation on background photos so your headline text reads clearly on top of them.

Serif

A typeface with small decorative strokes at the ends of letterforms. Associated with tradition, credibility, and readability in long-form text.
Example

Serif fonts like Georgia, Times New Roman, and Garamond are well suited for annual reports and long-form documents.

Spread

Two facing pages in a printed publication viewed as a single unit. Important for design layouts in booklets and annual reports.
Example

Design two-page spreads as a unit so images and layouts flow naturally across the gutter.

Stock Photography

Licensed professional photos available for purchase or through subscription services. Use when original photography is unavailable. https://www.unsplash.com
Example

Unsplash offers free high-quality stock photos. Getty Images and Shutterstock offer broader licensed libraries.

Thumbnail

A small preview image representing a larger design, page, or video. Used in social media, video platforms, and design presentations.
Example

Your YouTube thumbnail needs to be readable at the size of a postage stamp and compelling at full size.

Tracking

The uniform spacing applied across a range of letters or an entire block of text. Different from kerning, which adjusts individual letter pairs.
Example

Slightly increase tracking on all-caps headlines to improve readability and visual balance.

Typeface

A family of fonts sharing a common design. Arial is a typeface. Arial Bold is a font within that typeface.
Example

Choose one typeface for headings and one for body copy and use them consistently across every material you produce.

Typography

The art and technique of arranging type to make written language readable, legible, and visually appealing.
Example

Strong typography is invisible. Poor typography makes people work to read your content.

Vector Graphic

An image built from mathematical equations rather than pixels. Scalable to any size without loss of quality. Essential for logos.
Example

Your logo must exist as a vector file so it can be placed on a business card and a billboard at equal quality.

Visual Hierarchy

The arrangement of design elements to communicate their order of importance. Guides the reader through the content intentionally.
Example

The most important information in a design should always be the largest, boldest, or highest-contrast element.

Wordmark

A logo consisting entirely of the organization's name in a distinct typographic style, without a separate symbol or icon.
Example

Google and FedEx both use wordmarks as their primary logo. The typography itself is the brand identity.

Printing Terms

18 terms

Bleed

Extending artwork beyond the trim edge so no white border appears after cutting. Standard bleed is 0.125 inches.
Example

Always add bleed to any design with a full-color background before sending to a printer.

CMYK

Cyan, Magenta, Yellow, and Black. The color model used in print. Convert all files from RGB to CMYK before printing.
Example

Colors that look vivid on screen can look dull in print if not converted to CMYK first.

Coated vs. Uncoated Paper

Coated paper has a smooth finish that makes colors pop. Uncoated paper has a matte feel that reads more natural and organic.
Example

Use coated stock for annual reports and event programs; uncoated for letterhead and forms.

Die Cut

Cutting paper or cardboard into a custom shape using a steel die. Used for unique brochures, business cards, and packaging.
Example

A die-cut business card in the shape of your logo is memorable at networking events.

DPI / PPI

Dots Per Inch / Pixels Per Inch. Measures image resolution. Print requires at least 300 DPI. Screen only needs 72 PPI.
Example

An image that looks sharp on your website will print blurry if it is only 72 DPI.

Digital Printing

Printing directly from a digital file. Lower cost for short runs, fast turnaround, no plate setup required.
Example

Use digital printing for event programs, flyers, and small-batch materials.

Foil Stamping

Applying metallic or colored foil to a surface using heat and pressure. Creates a premium, reflective effect.
Example

Gold foil stamping on an annual report cover elevates the perceived quality of the document.

Offset Printing

A high-quality printing method using plates and ink. Best for large quantities. Higher setup cost but lower per-unit cost at volume.
Example

If you are printing 5,000 brochures, offset printing will be significantly cheaper per piece than digital.

Paper Weight

The thickness and sturdiness of paper, measured in pounds (lb) or grams per square meter (gsm). Heavier stock feels more premium.
Example

100 lb gloss cover stock is standard for brochure covers; 80 lb text is standard for interior pages.

Perfect Bound

A bookbinding method where pages are glued to a flat spine. Used for thicker publications like annual reports and catalogs.
Example

Perfect binding gives your annual report a polished, professional book-like appearance.

Proof

A test print or digital preview used to check accuracy before the full print run. Always approve a proof.
Example

Never skip the proof stage catching a color error before printing 5,000 copies saves thousands of dollars.

Press Check

Visiting the print facility to approve color and quality at the start of a print run.
Example

A press check is essential for high-stakes materials like donor reports and major event collateral.

RGB

Red, Green, Blue. The color model used for screens and digital display. Must be converted to CMYK for print.
Example

Design in CMYK from the start if you know a piece will be printed.

Saddle Stitch

Binding pages together with staples through the spine. Used for thinner booklets, programs, and magazines.
Example

A 16-page event program is ideal for saddle-stitch binding it is fast, affordable, and clean.

Safe Zone

The area inside the trim line where all important content must stay to avoid being cut off.
Example

Keep all text and logos at least 0.125 inches inside the trim line as a safe zone.

Spot UV

A coating applied to specific areas of a printed piece to create a high-gloss contrast against a matte background.
Example

Spot UV on your logo on a business card creates a subtle, premium tactile effect.

Trim Size

The final dimensions of a printed piece after cutting. Always confirm trim size with your printer before designing.
Example

A standard brochure trim size is 8.5 x 11 folded to 3.67 x 8.5.

Vector File

A scalable graphic file (AI, EPS, SVG) that can be resized to any dimension without losing quality. Required for logos.
Example

Always provide your printer with a vector version of your logo, never a JPEG.

Branding Terms

13 terms

Brand Architecture

The structure defining how your organization's brands, sub-brands, and programs relate to each other visually and verbally.
Example

Decide whether a new program gets its own logo or lives under the parent brand before launching.

Brand Equity

The value your brand holds in the minds of your audience the trust, recognition, and loyalty built over time.
Example

High brand equity means people donate to your organization even when they have not heard from you in months.

Brand Identity

The outward expression of your brand logo, colors, typography, imagery, and tone working together as a system.
Example

Your brand identity should be immediately recognizable across a business card, a billboard, and an Instagram post.

Brand Positioning

How your organization is distinctly placed in the minds of your audience relative to others doing similar work.
Example

Your positioning statement answers: who you serve, what you do, and why you are the right choice.

Brand Promise

The commitment your organization implicitly makes to every person it serves or communicates with.
Example

If your brand promise is reliability, every touchpoint from response time to design quality must reflect that.

Brand Storytelling

Using narrative to communicate your brand values, history, and impact in a way that builds emotional connection.
Example

Your founder's story, told authentically, is one of the most powerful brand assets you have.

Color Palette

The specific set of colors that represent your brand. Typically includes primary, secondary, and accent colors with exact color codes.
Example

Your brand color palette should include HEX codes for digital use and CMYK values for print.

Logo Suite

The full set of logo variations horizontal, vertical, icon only, full color, reversed, and black and white.
Example

A complete logo suite ensures your brand looks correct in every context, from a dark background to a single-color print job.

Rebranding

The process of updating or transforming an organization's brand identity to better reflect its current mission, audience, or positioning.
Example

A rebrand is not just a new logo it is a strategic realignment of how your organization presents itself to the world.

Style Guide

A comprehensive document defining how your brand looks and sounds across every touchpoint. The single source of truth for your communications.
Example

Every vendor, staff member, and partner should receive your style guide before producing any materials.

Tone of Voice

The emotional quality and personality of your written communications. Distinct from brand voice, which is the overall character.
Example

Your tone of voice may shift from inspirational in a fundraising appeal to informative in a program guide but both should still sound like you.

Typography System

The defined set of fonts and their usage rules across your brand materials headings, body text, captions, and callouts.
Example

Limit your typography system to two font families: one for headings and one for body text.

Visual Identity

The collection of visual elements logo, colors, typography, imagery style, and layout principles that make your brand recognizable.
Example

A strong visual identity means people recognize your content before they see your name.

Products & Companies

19 terms

Adobe Creative Cloud

Industry-standard creative software suite including Photoshop, Illustrator, InDesign, Premiere Pro, and Acrobat. Available at nonprofit pricing through TechSoup. https://www.adobe.com/creativecloud/buy/students.html
Example

Use InDesign for print layouts, Photoshop for image editing, and Illustrator for logo and vector work.

Anthropic / Claude

AI safety company and creator of Claude, a leading AI assistant for writing, analysis, and communications work. https://claude.ai
Example

Use Claude to draft grant narratives, summarize reports, and stress-test your messaging strategy.

Bloomerang

A CRM and donor management platform built specifically for nonprofits. Known for its focus on donor retention. https://bloomerang.co
Example

Bloomerang's retention dashboard shows which donors are at risk of lapsing so you can re-engage them proactively.

Canva

A no-code graphic design platform with nonprofit pricing and a vast template library. Ideal for social media, presentations, and print materials. https://www.canva.com/canva-for-nonprofits
Example

Apply for Canva for Nonprofits to get the Pro plan free it includes brand kits, premium templates, and team collaboration.

Constant Contact

An email marketing platform popular with small nonprofits and community organizations. Offers event management and social posting tools. https://www.constantcontact.com/nonprofit
Example

Constant Contact's event registration tool integrates directly with its email campaigns.

DonorPerfect

A fundraising and donor management software designed for nonprofits of all sizes. Strong reporting and grant management features. https://www.donorperfect.com
Example

DonorPerfect can automatically generate tax receipts and acknowledgment letters for every gift.

Dropbox

A cloud storage and file sharing platform. Used for storing and sharing large design files, videos, and documents. https://www.dropbox.com/business/landing-t61fl
Example

Share a Dropbox folder with your printer containing all final print-ready files.

Google for Nonprofits

A program giving eligible nonprofits free access to Google Workspace, Google Ad Grants ($10,000/month in search ads), and YouTube Nonprofit Program. https://www.google.com/nonprofits
Example

Google Ad Grants can drive thousands of visitors to your website every month at zero cost.

HubSpot

A CRM and inbound marketing platform with a free tier and nonprofit pricing. Includes email, landing pages, and contact management. https://www.hubspot.com/nonprofits
Example

HubSpot's free CRM is a strong starting point for small nonprofits moving off spreadsheets.

Linktree

A tool creating a single landing page with multiple links, used as a link-in-bio solution for Instagram and TikTok. https://linktr.ee
Example

Use Linktree to send social followers to your donation page, event registration, and newsletter signup from one link.

Mailchimp

A widely used email marketing platform with automation, landing pages, and audience segmentation. Free tier available. https://mailchimp.com/pricing/marketing
Example

Mailchimp's free plan supports up to 500 contacts a solid starting point for growing organizations.

Meta Business Suite

A free tool for managing Facebook and Instagram pages, ads, and insights in one place. https://business.facebook.com
Example

Schedule a week of social posts across Facebook and Instagram simultaneously using Meta Business Suite.

OpenAI / ChatGPT

Creator of ChatGPT and GPT-4, the most widely used AI writing and reasoning tools. Available free and via paid plans. https://chatgpt.com
Example

Use ChatGPT to generate five headline options for a campaign and choose the strongest one to refine.

Salesforce Nonprofit

The leading CRM for large nonprofits. Includes the Nonprofit Success Pack (NPSP) for donor management, fundraising, and program tracking. https://www.salesforce.org/nonprofit
Example

Salesforce offers its core platform free for up to 10 users for eligible nonprofits through the Power of Us program.

Squarespace

A no-code website builder with modern templates. Strong for design-focused organizations with limited technical staff. https://www.squarespace.com
Example

Squarespace offers a 20% discount for nonprofits contact their support team to request it.

TechSoup

A nonprofit providing discounted and donated technology to other nonprofits, libraries, and public sector organizations. https://www.techsoup.org
Example

Register at TechSoup before purchasing any software Canva Pro, Adobe CC, and Microsoft 365 are all available at deep discounts.

Wix

A no-code website builder with a drag-and-drop interface. Good for smaller organizations building their first website. https://www.wix.com/upgrade/website
Example

Wix offers a free plan for basic sites and discounted premium plans for nonprofits.

Zoom

A video conferencing platform for remote meetings, webinars, and virtual events. Nonprofit pricing available via TechSoup. https://zoom.us
Example

Zoom Webinars supports up to 1,000 attendees and includes Q&A, polling, and registration features.

Online Marketing Terms

14 terms

A/B Testing

Running two versions of a piece of content to see which performs better. Removes guesswork from design and copy decisions.
Example

Test two subject lines on 10% of your list, then send the winner to the remaining 90%.

Affiliate Marketing

A partnership where another website promotes your organization in exchange for a commission or credit for referrals.
Example

A cause-marketing partnership with a local business driving traffic to your donation page is a form of affiliate marketing.

Conversion Rate Optimization (CRO)

Improving your website or landing page to increase the percentage of visitors who take a desired action.
Example

Moving your donate button above the fold increased one nonprofit's conversion rate by 28%.

Cost Per Click (CPC)

The amount paid each time someone clicks a paid digital ad.
Example

A $2.00 CPC on a Google Ad driving people to your event registration page is strong performance.

Cost Per Acquisition (CPA)

The total cost of acquiring one new donor, volunteer, or program participant through a campaign.
Example

If you spent $500 and gained 25 new donors, your CPA is $20.

Drip Campaign

A series of automated emails sent over time based on behavior or a set schedule.
Example

A new subscriber receives a welcome email, then a program overview, then a donation ask over three weeks.

Geotargeting

Delivering ads or content to people based on their geographic location.
Example

Target your event promotion only to people within 25 miles of your organization.

Heat Map

A visual tool showing where visitors click, scroll, and spend time on a webpage. https://www.hotjar.com
Example

A heat map revealed that visitors were clicking an image expecting a link so we added one and conversions improved.

Lead Magnet

A free resource offered in exchange for an email address to grow your subscriber list.
Example

A free community resource guide generates email signups from people already interested in your work.

Lookalike Audience

A Meta or Google ad targeting feature finding new people who match your existing donors or email subscribers.
Example

Upload your donor list to Meta Ads and create a lookalike audience to find thousands of similar prospects.

Pixel

A small piece of code placed on your website by Meta or Google to track behavior and enable retargeting.
Example

Install the Meta Pixel on your website so you can retarget everyone who visited your donate page but did not give.

Retargeting

Showing ads to people who have already visited your website or engaged with your content.
Example

A visitor who viewed your events page but did not register sees your event ad again on Facebook the next day.

Social Listening

Monitoring social media for mentions of your organization, programs, or related topics. https://www.hootsuite.com
Example

A social listening tool alerted one nonprofit that a community member shared a complaint they responded in under an hour.

UTM Parameters

Short codes added to a URL to track where website traffic is coming from.
Example

Add UTM parameters to every link in your email newsletter so GA4 shows exactly how many visitors came from email.

AI Companies & Tools

15 terms

Adobe Firefly

Adobe's generative AI tools built into Photoshop and Illustrator. Generate images, remove backgrounds, and create assets using text prompts. https://firefly.adobe.com
Example

Use Firefly's generative fill in Photoshop to extend a photo background without hiring a photographer.

Anthropic / Claude

AI safety company behind Claude, known for thoughtful long-form writing and communications support. https://claude.ai
Example

Claude is well suited for drafting grant narratives, communications plans, and audience-specific messaging.

Character.AI

A platform for creating and interacting with AI-powered personas. Widely used by Gen Z. https://character.ai
Example

Understanding Character.AI helps you see how your younger audience is already interacting with AI daily.

ChatGPT (OpenAI)

The most widely used AI writing and reasoning tool. Available free and via paid plans. https://chatgpt.com
Example

Use ChatGPT to brainstorm campaign names, draft social captions, and summarize long reports quickly.

ElevenLabs

An AI voice generation platform producing realistic human-sounding audio from text. Used for voiceovers and multilingual audio. https://elevenlabs.io
Example

Use ElevenLabs to produce a Spanish-language voiceover for your program video without a recording studio.

Gemini (Google)

Google's AI model integrated into Workspace, Search, and other products. Available free with Google accounts. https://gemini.google.com
Example

Use Gemini in Google Docs to summarize a long funder report into a one-page executive summary.

GitHub Copilot

An AI coding assistant suggesting code as developers type. Useful for teams building or maintaining digital tools. https://github.com/features/copilot
Example

Copilot can write boilerplate code for a donation form integration in seconds.

Hugging Face

An open-source AI platform where developers share and access thousands of AI models and datasets. https://huggingface.co
Example

Hugging Face hosts free open-source translation models useful for multilingual content workflows.

Meta AI

Meta's AI assistant built into Facebook, Instagram, WhatsApp, and Messenger. https://ai.meta.com
Example

Meta AI can now respond to comments on your Facebook page monitor this feature carefully to ensure brand-appropriate responses.

Microsoft Copilot

Microsoft's AI assistant across Word, Excel, Outlook, and Teams. Drafts, summarizes, and automates tasks. https://copilot.microsoft.com
Example

Use Copilot in Outlook to summarize a long email thread before a meeting.

Midjourney

An AI image generation tool creating detailed visuals from text prompts. Widely used by designers. https://www.midjourney.com
Example

Use Midjourney to generate a concept image for a campaign before investing in a professional photo shoot.

OpenAI

The research company behind ChatGPT, DALL-E, and Sora. Most widely used AI tools in nonprofit communications. https://openai.com
Example

OpenAI's nonprofit program offers discounted API access for mission-driven organizations.

Perplexity AI

An AI-powered search engine delivering answers with cited sources in real time. https://www.perplexity.ai
Example

Use Perplexity to research grant funder priorities and get cited sources in minutes.

Runway ML

An AI video editing and generation platform for producing and editing video content using text prompts. https://runwayml.com
Example

Use Runway to remove a distracting background from a program video without a green screen.

Sora (OpenAI)

OpenAI's AI video generation model creating short video clips from text descriptions. https://sora.com
Example

Sora can generate a short illustrative video clip for a social campaign from a text description alone.

Virus Types & Cybersecurity

20 terms

Adware

Software displaying unwanted ads on your device. Often bundled with free downloads.
Example

Unexpected pop-up ads after installing free software are a common sign of adware.

Brute Force Attack

Automated tools trying thousands of password combinations until the correct one is found.
Example

A 12-character password mixing letters, numbers, and symbols is exponentially harder to crack than a simple word.

Dark Web

The part of the internet not indexed by standard search engines. Stolen data is often sold here after a breach.
Example

Services like Have I Been Pwned can tell you if your organization's data has appeared on the dark web.

DDoS Attack

Flooding a website with traffic until it crashes. Nonprofits with high-visibility campaigns can be targets.
Example

A DDoS protection service like Cloudflare can absorb attack traffic before it reaches your server.

Encryption

Converting data into a coded format only authorized parties can read.
Example

Look for HTTPS in your website's URL the S confirms your site encrypts data in transit.

Endpoint Security

Protecting all devices that connect to your network laptops, phones, and tablets.
Example

Every staff laptop should have endpoint security software installed, especially for remote workers.

Keylogger

Malicious software recording every keystroke a user types, including passwords and financial data.
Example

A keylogger installed via a phishing email can silently capture your banking credentials for months.

Malware

Any software designed to damage, disrupt, or gain unauthorized access to a system.
Example

Malware is the umbrella term viruses, ransomware, spyware, and trojans are all types of malware.

Multi-Factor Authentication (MFA)

Requiring two or more verification forms before granting account access. Stronger than 2FA alone.
Example

Enable MFA on your email, CRM, banking, and social media accounts today.

Patch Management

Regularly updating software to fix security vulnerabilities. Unpatched software is a top cyberattack entry point.
Example

Set all organizational devices to auto-update operating systems and security software.

Phishing

Fraudulent messages impersonating trusted sources to steal credentials or data.
Example

If an email from your bank asks you to click a link and log in, go directly to the bank's website instead.

Ransomware

Malware encrypting your files and demanding payment to restore access. Regular backups are your best protection.
Example

Back up your critical files to an offline location weekly so a ransomware attack cannot hold everything hostage.

Social Engineering

Manipulating people into giving up confidential information or taking security-compromising actions.
Example

A caller claiming to be your IT department and asking for your password is social engineering.

Spear Phishing

A targeted phishing attack using personalized details to appear credible. Executives and finance staff are frequent targets.
Example

An email appearing to come from your ED asking the finance manager to wire funds is spear phishing.

Spyware

Software secretly monitoring user activity and sending data to a third party.
Example

Spyware can track every website visited and keystroke typed without any visible sign it is running.

Trojan Horse

Malware disguised as legitimate software that installs secretly when opened.
Example

A free software download from an unofficial source may contain a trojan waiting to activate.

Virus

Malicious code that attaches to legitimate files and spreads when shared. Requires human action to spread.
Example

Opening an infected email attachment can install a virus that spreads to every file you share with colleagues.

VPN

Virtual Private Network. Encrypts internet connections for remote staff accessing sensitive data.
Example

Require VPN use for any staff member working from a coffee shop or public network.

Worm

Self-replicating malware that spreads across networks without human action.
Example

A worm can infect every device on your organization's network within minutes of entering one computer.

Zero-Day Attack

An attack exploiting an unknown software vulnerability with no existing patch.
Example

Keeping software updated reduces zero-day risk because vendors release patches as vulnerabilities are discovered.

Gen Z Terms

21 terms

And I Oop

An expression of surprise or being caught off guard. Signals an unexpected moment.
Example

When your awareness post goes viral and I oop. Plan for what happens next.

Based

Confidently authentic, unbothered by others' opinions. Genuine and self-assured.
Example

Audiences respond to organizations that feel based standing for something without apology.

Bussin

Exceptionally good, especially food or an experience that exceeded expectations.
Example

If your community cookout is bussin, expect it all over social media before the event ends.

Caught in 4K

Caught doing something on undeniable video or photographic evidence.
Example

Organizations can be caught in 4K. Transparency is not optional in the smartphone era.

Cheugy

Outdated, trying too hard, or no longer culturally current.
Example

Overused emoji, Comic Sans, and stock handshake photos all read as cheugy to younger audiences.

Delulu

Humorously delusional unrealistic expectations or wishful thinking used in a self-aware way.
Example

We are delulu enough to believe we can end housing insecurity. That is why we show up every day.

Era

A distinct, proud phase of identity or commitment.
Example

I am in my advocacy era. Example: Invite your audience into their community champion era as a campaign frame.

FR FR

For Real For Real. Emphasizes sincerity or seriousness.
Example

This program changed my life, fr fr a testimonial format that resonates with younger audiences.

Hits Different

More emotionally impactful or meaningful than expected given the context.
Example

Content that connects personally always hits different. That is what you are aiming for.

It's Giving

Strongly projecting a particular vibe or energy.
Example

This campaign is giving hope and community exactly the feeling we want people to walk away with.

IYKYK

If You Know You Know. Creates a sense of community among insiders.
Example

IYKYK what it means to show up for your neighbors every single day. Effective for longtime supporter engagement.

Lowkey / Highkey

Lowkey: subtly or secretly. Highkey: obviously or openly.
Example

Lowkey proud of our team this year. Highkey blown away by our community's generosity.

Main Character Energy

Acting as the confident, intentional protagonist of your own story.
Example

Our graduates walk across that stage with full main character energy and they have earned it.

No Cap

No lie, seriously, I mean it.
Example

No cap, our community served over 800 families last year a genuine, casual way to share impact.

NPC

Non-Playable Character. Someone going through the motions without real agency. Robotic, scripted content reads as NPC.
Example

If your social feed looks like it was written by a bot, it is giving NPC energy. Be human.

Rent Free

Something occupying your thoughts constantly without permission.
Example

The goal of great storytelling is to live rent free in your audience's mind long after they scroll past.

Rizz

Natural charm and the ability to attract and engage others effortlessly.
Example

A brand with rizz earns attention without chasing it authentic voice and strong visuals do the work.

Slay

To perform or present with exceptional confidence and excellence.
Example

Our graduates absolutely slayed this year a natural, celebratory caption for a commencement post.

The Ick

A sudden, strong feeling of repulsion triggered by something off-putting.
Example

Overly salesy, inauthentic content gives audiences the ick. Know the line.

Understood the Assignment

Fully grasped what was needed and delivered exactly often exceeding expectations.
Example

When your campaign perfectly captures the moment your team understood the assignment.

Vibe Check

An assessment of the mood, energy, or feeling of a person or piece of content.
Example

Before you post, do a vibe check. Does this feel like us? Does it fit the moment?

Texting Shorthand

30 terms

AFK

Away From Keyboard. Temporarily unavailable or offline.
Example

Common in Slack and Teams to signal you are stepped away from your desk.

ATM

At The Moment. Currently unavailable for a quick response.
Example

Cannot talk ATM used in informal team messages to signal current availability.

BRB

Be Right Back. Stepping away briefly.
Example

Standard in Slack, Teams, and any real-time messaging tool during working hours.

BTW

By The Way. Adds a secondary point.
Example

BTW, the event flyer needs one more round of edits before it goes to print.

DM

Direct Message. A private message on social media or a messaging platform.
Example

DM us for more information a standard CTA on Instagram and LinkedIn.

ETA

Estimated Time of Arrival. When something or someone will be ready.
Example

What is the ETA on the final design proof?

FOMO

Fear Of Missing Out. The anxiety of missing an exciting event or opportunity.
Example

Event marketing and campaign urgency both leverage FOMO to drive action.

FR

For Real. Sincere emphasis.
Example

This is the best community response we have ever seen, fr effective in casual social captions.

FYI

For Your Information. Sharing something without requiring a response.
Example

FYI, the client moved the deadline up by one week.

HMU

Hit Me Up. An invitation to contact someone.
Example

HMU if you have questions used in casual social posts to encourage direct outreach.

ICYMI

In Case You Missed It. Resurfaces older content or announcements.
Example

ICYMI, our 2025 impact report is live. One of the most useful shorthands in content marketing.

IDK

I Don't Know. Quick expression of uncertainty.
Example

Common in informal team chat but avoid in any client-facing message.

IMO / IMHO

In My Opinion / In My Humble Opinion. Signals a personal perspective.
Example

Use in collaborative discussions to flag that something is a subjective view, not a directive.

IRL

In Real Life. Distinguishes physical from online experiences.
Example

Join us IRL at our community event this Saturday.

JK

Just Kidding. Signals something was not serious.
Example

Use carefully in professional contexts where tone can be misread without vocal cues.

LMK

Let Me Know. Asks for a response or update.
Example

LMK when the design is approved and ready to send to the printer.

LOL

Laughing Out Loud. Now often used to soften a statement or signal friendliness.
Example

Can humanize a social reply but use sparingly in professional communications.

NGL

Not Gonna Lie. Introduces a candid, honest statement.
Example

NGL, this campaign exceeded every single goal we set effective in authentic social storytelling.

NVM

Never Mind. Retracts a previous statement or question.
Example

Common in fast-paced team messaging when something resolves itself.

OMG

Oh My God. Surprise, excitement, or disbelief.
Example

OMG, we just hit our fundraising goal appropriate for celebratory social media posts.

OOO

Out Of Office. Away and unavailable.
Example

Standard in email auto-replies and calendar tools when traveling or on leave.

POV

Point Of View. Describes a scenario from a specific perspective, especially in video content.
Example

POV: You just graduated from our workforce program. A popular short-form video storytelling format.

SMH

Shaking My Head. Expresses disappointment or disbelief.
Example

Use carefully can come across as judgmental when used in an organizational context.

TBH

To Be Honest. Introduces a candid statement.
Example

TBH, this is the most engaged our community has ever been effective in honest, direct social captions.

TBT

Throwback Thursday. Sharing older photos or memories on Thursdays.
Example

TBT posts are a simple, consistent way to celebrate your organization's history and community relationships.

TLDR

Too Long, Didn't Read. A short summary of longer content.
Example

TLDR: We served 800 families, launched 2 new programs, and raised $1.2M last year. Full report linked.

TMI

Too Much Information. More detail than necessary.
Example

If your audience is thinking TMI, you have lost them ruthlessly edit your content before publishing.

TY / TYSM

Thank You / Thank You So Much. Quick expressions of gratitude.
Example

Common in social media comment replies and DM responses.

WFH

Work From Home. Remote work.
Example

Standard shorthand in scheduling, team communications, and hybrid work policies.

WYD

What Are You Doing. A casual check-in or conversation starter.
Example

Sometimes used in informal social media posts to invite audience interaction.

About Influential Communications

For over 20 years, Influential Communications has partnered with nonprofits, health departments, and mission-driven organizations across Connecticut to deliver strategy, design, and communications that move missions forward. We work in English and Spanish and understand the communities we serve.

influential.us | info@influential.us | 860.985.7877 | Manchester, Connecticut
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20+ Years Strengthening Mission-Driven Organizations
Let's talk about where you are and where you want to go.
Phone

860.985.7877

Address

Connecticut | Florida | Tennessee