Above the Fold
Put your event date and registration button above the fold every time.
A Plain-Language Guide to Communications, Technology, and AI for Nonprofit Leaders
You do not need to be a technologist to lead your organization through the digital age. But you do need to speak the language. Every time a web developer quotes you a price, a designer presents a brand concept, a cybersecurity consultant warns you about a vulnerability, or an AI tool promises to transform your communications, you are in a negotiation. And if you do not understand the terms being used, you are negotiating blind.
This glossary is written for executive directors, program managers, communications coordinators, and anyone who needs plain-language definitions, real examples, and a searchable way to find what matters fast.
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Put your event date and registration button above the fold every time.
Use AI to draft your newsletter outline, then rewrite it to sound like you.
An AI listed a grant funder that does not exist always fact-check.
Consistent posting and strong engagement signal the algorithm to show your content more.
Check bounce rate and time-on-page weekly to see what content is working.
Mailchimp's API can sync new donors directly into your contact list automatically.
Send a different email to lapsed donors than to active volunteers.
A photo of your actual team serves better than a stock photo.
Set up an automatic thank-you email that sends within 5 minutes of every donation.
Getting a backlink from a local news article boosts your site's SEO credibility.
If your site crashes during a campaign, you may have hit a bandwidth limit.
A 728x90 leaderboard banner on a local news site can drive event awareness.
A monthly blog post on community health topics can double your organic search traffic.
Your boilerplate should reflect your current programs, not what you did five years ago.
A 70% bounce rate on your donate page means visitors are leaving before giving.
When people recognize your colors before they see your name, your brand is working.
Send your brand guide to every new designer, vendor, or partner before any project begins.
If your emails sound corporate but your social posts are casual, your brand voice is inconsistent.
Register Now, Donate Today, and Learn More are all CTAs. Pick one per page.
A two-week enrollment push with email, social, and flyers is a campaign.
A chatbot on your homepage can answer FAQs and direct visitors to the right program 24/7.
A 3% CTR on a fundraising email is strong for most nonprofits.
Store your brand assets in a shared Drive folder so every staff member uses the right files.
A monthly content calendar prevents last-minute posts and keeps your messaging consistent.
A free downloadable resource guide is content marketing that also grows your email list.
If 100 people visit your event page and 12 register, your conversion rate is 12%.
Your core values should show up in how you write, design, and respond publicly.
A CRM tells you who your most engaged donors are and when they last gave.
Draft a crisis communications template before you ever need it.
WordPress powers over 43% of all websites and has a strong nonprofit plugin ecosystem.
A single phishing email can compromise your entire donor database.
When someone texts your event link to 10 friends, that traffic shows as direct in your analytics.
Notify affected clients within 72 hours of discovering a breach it is often legally required.
Your donation form should link to a privacy policy explaining how donor data is used.
Link your email CTA directly to the registration form, not the general events page.
Deliverables for a campaign might include: 3 emails, 10 social posts, and 1 landing page.
Every image you publish should have alt text describing what it shows.
A local TV segment about your program is earned media you cannot buy.
Email delivers the highest ROI of any digital marketing channel for nonprofits.
A 5% engagement rate on Instagram is considered strong for most organizations.
A how-to guide for applying to your program is evergreen. A post about last year's event is not.
Posting consistently at the same times each week trains the algorithm to show your content more.
A firewall blocks unauthorized access attempts before they reach your internal systems.
Awareness ad leads to landing page leads to email signup leads to donation that is a funnel.
Use generative AI to draft three versions of a social caption, then pick and rewrite the best one.
A cookie consent banner on your website is one compliance step required by GDPR.
GA4 shows you which pages drive the most donations so you can replicate what works.
Keep your hours, address, and phone number updated or visitors will show up at the wrong time.
Apply for Google for Nonprofits to get Workspace and Google Ad Grants at no cost.
Use 3 to 5 targeted hashtags per Instagram post rather than 30 generic ones.
Your hero section should answer: who you are, who you serve, and what to do next in under 5 seconds.
Test your website with actual community members before launch, not just staff.
10,000 impressions on a health awareness post means it was shown 10,000 times.
A local pastor or community leader with 2,000 followers can outperform a celebrity for your cause.
Turn your annual report statistics into a shareable infographic for social media.
Your email, social post, and flyer for the same event should look and sound identical.
Sending mass email from a flagged IP address will land your messages in spam.
Budget for IT support the same way you budget for program staff it is infrastructure, not a luxury.
Every press release, social post, and email should ladder up to the same key message.
Include your city name and program type in your website copy to rank in local searches.
A landing page for your gala should have only one button: Buy Tickets.
Understanding that LLMs predict text not facts helps you use them more responsibly.
Use a Linktree link in bio to send followers to your donation page, event, and newsletter signup simultaneously.
Your email platform's send-time optimization feature runs on machine learning.
Keep your media advisory to one page. Reporters decide in seconds whether to cover it.
A well-timed meme about your cause can reach audiences your regular content never touches.
Write a unique meta description for every page on your site do not leave it blank.
Microsoft 365 Nonprofit Basic starts at $3 per user per month through the nonprofit program.
If a piece of content does not connect to your mission statement, cut it.
A campaign that only lives on Facebook is a single-channel strategy and leaves most of your audience unreached.
A sponsored article in a local digital publication that reads like a news story is native advertising.
A monthly email newsletter with one strong story outperforms a weekly newsletter with five weak ones.
Your communications team should be able to update your website without waiting for a developer.
Test two subject lines on a small segment before sending to your full list.
Facebook organic reach for pages is now under 5% of followers on average.
Your email list is the most valuable owned media asset you have protect and grow it.
Even a $5 per day Facebook ad can significantly extend your event's reach in a targeted zip code.
Write one persona for your donor and a different one for your program participant they are not the same person.
If an email asks you to click a link and reset your password, verify it is real before clicking.
A monthly podcast featuring community voices can build deeper trust than any press release.
Lead with the most newsworthy fact in the first sentence not your organization's name.
Prompt: Write a 3-sentence Instagram caption about our back-to-school drive in a warm, community-centered tone.
Pull the most emotional line from a client story and make it your pull quote.
Add a QR code to your event flyer that links directly to the registration page.
Reach of 5,000 means 5,000 different people saw your post at least once.
A 30-second Reel showing your program in action can reach 10x more people than a photo post.
Over 60% of nonprofit website traffic now comes from mobile devices.
If a $500 email campaign generates $4,000 in donations, your ROI is 700%.
Salesforce, Zoom, Canva, and Mailchimp are all SaaS tools no installation required.
Submit your sitemap to Google Search Console so your pages get indexed faster.
Cloud hosting through services like WP Engine or Kinsta is often more reliable and cheaper than maintaining your own server.
Shoot your short-form video vertically on a smartphone no studio required.
Slack offers up to 85% discount for eligible nonprofits through its social impact program.
Place one strong testimonial on your donation page directly above the donate button.
One specific story about one person your organization helped is more powerful than aggregate numbers.
Keep subject lines under 50 characters so they do not get cut off on mobile screens.
A strong tagline is specific enough to be yours alone and simple enough to remember.
Define your target audience before you write a single word of copy.
Register at TechSoup before purchasing any software the savings can be thousands of dollars annually.
TikTok's nonprofit program offers free ad credits for eligible organizations.
An op-ed in a local paper positions your ED as a credible community voice.
Enable 2FA on your email, CRM, social media, and banking platforms today.
Repost a participant's thank-you photo rather than a stock image the authenticity shows.
yoursite.org/events is better than yoursite.org/index.php?id=447.
You cannot manufacture viral content, but you can create the conditions for it authenticity and emotion.
Your vision statement is where you are going. Your mission statement is how you get there.
Write FAQ content in natural conversational language so it matches how people speak their searches.
Require VPN use for any staff member accessing donor records outside the office.
Record every webinar and post it to your website for ongoing value.
If your flyer looks crowded, the fix is almost always removing content, not adding more.
WooCommerce, GiveWP, and Gravity Forms are all WordPress plugins useful for nonprofits.
Zoom offers a nonprofit discount of up to 50% for eligible organizations through TechSoup.
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Every image needs alt text and every video needs captions to meet WCAG standards.
Your donate button should always be above the fold on your homepage.
A bright contrasting button color increases click rates by up to 35%.
Blue conveys trust; orange conveys urgency both useful in nonprofit communications.
A page that loads in under 2.5 seconds scores well on Core Web Vitals.
Your brand colors are defined in CSS so they apply consistently across every page.
influential.us is a domain name. Keep it short, spelled correctly, and aligned with your brand.
A favicon is a small but visible brand touchpoint make sure it matches your logo.
Your footer is where visitors go when they cannot find what they need make it complete.
A 12-column grid keeps your layout consistent across all pages.
Use a photo of real people you serve, not stock photography, in your hero image.
Your website's text, images, and links are all structured using HTML.
Share a homepage mockup with stakeholders before any development begins.
Over 60% of nonprofit website traffic is mobile design for that experience first.
Your navigation should never have more than 7 top-level items.
Test your page speed monthly at PageSpeed Insights and fix what scores below 80.
A clickable prototype lets you test whether visitors can find your donation button before you build anything.
A responsive site on a phone looks completely different from desktop and both should look great.
Never use more than two font families on a single webpage.
A confusing UI on your donation form will cost you completed donations.
If visitors cannot find your contact page in 3 clicks, your UX needs work.
Whitespace is not wasted space it is what makes everything else readable.
Start every new page with a wireframe so the layout is agreed before design begins.
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Align all text and images to a consistent grid so your flyer does not look like clip art dropped randomly on a page.
Instagram posts use a 1:1 square ratio; Stories use a 9:16 vertical ratio. Design for the platform.
A text-heavy left side balanced by a strong image on the right creates visual tension and interest.
Body copy in a printed brochure should never be smaller than 10 points for comfortable reading.
Never leave a photo without a caption in a newsletter or annual report.
A logo designed in RGB will look different when printed unless converted to CMYK first.
Place your most important information where the eye naturally lands first, typically the upper left.
White text on a dark background creates high contrast and improves readability in event signage.
Crop portraits to just above the shoulders for headshots used in team pages and annual reports.
Use your display font for event poster headlines only. Never use it for paragraph text.
A subtle drop shadow on a white logo placed over a light background makes it readable without a colored box.
Always provide your printer with an EPS or AI version of your logo, not a JPEG.
Stick to two fonts maximum in any design: one for headings and one for body text.
Use bold weight for headlines to create hierarchy over regular weight body copy.
A subtle gradient overlay on a photo can make white text readable without covering the image.
Every page in your annual report should follow the same grid so the layout feels cohesive throughout.
In a saddle-stitched program booklet, increase the inside gutter margin so text does not disappear into the fold.
Your event name should be the largest element on the flyer. Your organization name should be smaller.
Your brand hue is the foundation of your color palette. Tints and shades build from it.
Turn your program outcome statistics into an infographic for social media rather than a text-heavy press release.
Justified text works well in multi-column annual report layouts but can create awkward spacing in short text blocks.
The space between AV, WA, and similar letter pairs often needs manual kerning adjustment in large headline text.
For printed body copy, leading of 120 to 145 percent of the font size is generally comfortable to read.
Never rearrange your logo elements. Use only the approved lockups from your brand guide.
Never run text or images all the way to the edge of a page unless the design intentionally uses full bleed.
Present your brand concepts in mockups so stakeholders can visualize real-world application before approving.
If your design feels cluttered, the solution is almost always more negative space, not less content.
Reduce the opacity of a photo overlay to 60 percent to make text readable without losing the image completely.
Always check overprint settings in your design files before sending to a printer to avoid dark text appearing on colored backgrounds.
A brand palette of three to five colors is manageable. Fifteen colors is a brand identity crisis.
Specify your logo color as a Pantone number so it prints identically whether your brochure is produced in Hartford or Houston.
Always send print-ready files as PDFs with fonts embedded and bleeds included.
Body copy in a printed document is typically set between 10 and 12 points for comfortable reading.
An image that looks sharp on your website at 72 DPI will print blurry unless the original file is at least 300 DPI.
A thin rule between sections in a newsletter creates clean separation without using heavy dividers.
Sans serif fonts like Arial, Helvetica, and Futura are widely used for digital interfaces and modern brand identities.
Reduce saturation on background photos so your headline text reads clearly on top of them.
Serif fonts like Georgia, Times New Roman, and Garamond are well suited for annual reports and long-form documents.
Design two-page spreads as a unit so images and layouts flow naturally across the gutter.
Unsplash offers free high-quality stock photos. Getty Images and Shutterstock offer broader licensed libraries.
Your YouTube thumbnail needs to be readable at the size of a postage stamp and compelling at full size.
Slightly increase tracking on all-caps headlines to improve readability and visual balance.
Choose one typeface for headings and one for body copy and use them consistently across every material you produce.
Strong typography is invisible. Poor typography makes people work to read your content.
Your logo must exist as a vector file so it can be placed on a business card and a billboard at equal quality.
The most important information in a design should always be the largest, boldest, or highest-contrast element.
Google and FedEx both use wordmarks as their primary logo. The typography itself is the brand identity.
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Always add bleed to any design with a full-color background before sending to a printer.
Colors that look vivid on screen can look dull in print if not converted to CMYK first.
Use coated stock for annual reports and event programs; uncoated for letterhead and forms.
A die-cut business card in the shape of your logo is memorable at networking events.
An image that looks sharp on your website will print blurry if it is only 72 DPI.
Use digital printing for event programs, flyers, and small-batch materials.
Gold foil stamping on an annual report cover elevates the perceived quality of the document.
If you are printing 5,000 brochures, offset printing will be significantly cheaper per piece than digital.
100 lb gloss cover stock is standard for brochure covers; 80 lb text is standard for interior pages.
Perfect binding gives your annual report a polished, professional book-like appearance.
Never skip the proof stage catching a color error before printing 5,000 copies saves thousands of dollars.
A press check is essential for high-stakes materials like donor reports and major event collateral.
Design in CMYK from the start if you know a piece will be printed.
A 16-page event program is ideal for saddle-stitch binding it is fast, affordable, and clean.
Keep all text and logos at least 0.125 inches inside the trim line as a safe zone.
Spot UV on your logo on a business card creates a subtle, premium tactile effect.
A standard brochure trim size is 8.5 x 11 folded to 3.67 x 8.5.
Always provide your printer with a vector version of your logo, never a JPEG.
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Decide whether a new program gets its own logo or lives under the parent brand before launching.
High brand equity means people donate to your organization even when they have not heard from you in months.
Your brand identity should be immediately recognizable across a business card, a billboard, and an Instagram post.
Your positioning statement answers: who you serve, what you do, and why you are the right choice.
If your brand promise is reliability, every touchpoint from response time to design quality must reflect that.
Your founder's story, told authentically, is one of the most powerful brand assets you have.
Your brand color palette should include HEX codes for digital use and CMYK values for print.
A complete logo suite ensures your brand looks correct in every context, from a dark background to a single-color print job.
A rebrand is not just a new logo it is a strategic realignment of how your organization presents itself to the world.
Every vendor, staff member, and partner should receive your style guide before producing any materials.
Your tone of voice may shift from inspirational in a fundraising appeal to informative in a program guide but both should still sound like you.
Limit your typography system to two font families: one for headings and one for body text.
A strong visual identity means people recognize your content before they see your name.
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Use InDesign for print layouts, Photoshop for image editing, and Illustrator for logo and vector work.
Use Claude to draft grant narratives, summarize reports, and stress-test your messaging strategy.
Bloomerang's retention dashboard shows which donors are at risk of lapsing so you can re-engage them proactively.
Apply for Canva for Nonprofits to get the Pro plan free it includes brand kits, premium templates, and team collaboration.
Constant Contact's event registration tool integrates directly with its email campaigns.
DonorPerfect can automatically generate tax receipts and acknowledgment letters for every gift.
Share a Dropbox folder with your printer containing all final print-ready files.
Google Ad Grants can drive thousands of visitors to your website every month at zero cost.
HubSpot's free CRM is a strong starting point for small nonprofits moving off spreadsheets.
Use Linktree to send social followers to your donation page, event registration, and newsletter signup from one link.
Mailchimp's free plan supports up to 500 contacts a solid starting point for growing organizations.
Schedule a week of social posts across Facebook and Instagram simultaneously using Meta Business Suite.
Microsoft 365 Business Basic is available for $3 per user per month for nonprofits.
Use ChatGPT to generate five headline options for a campaign and choose the strongest one to refine.
Salesforce offers its core platform free for up to 10 users for eligible nonprofits through the Power of Us program.
Squarespace offers a 20% discount for nonprofits contact their support team to request it.
Register at TechSoup before purchasing any software Canva Pro, Adobe CC, and Microsoft 365 are all available at deep discounts.
Wix offers a free plan for basic sites and discounted premium plans for nonprofits.
Zoom Webinars supports up to 1,000 attendees and includes Q&A, polling, and registration features.
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Test two subject lines on 10% of your list, then send the winner to the remaining 90%.
A cause-marketing partnership with a local business driving traffic to your donation page is a form of affiliate marketing.
Moving your donate button above the fold increased one nonprofit's conversion rate by 28%.
A $2.00 CPC on a Google Ad driving people to your event registration page is strong performance.
If you spent $500 and gained 25 new donors, your CPA is $20.
A new subscriber receives a welcome email, then a program overview, then a donation ask over three weeks.
Target your event promotion only to people within 25 miles of your organization.
A heat map revealed that visitors were clicking an image expecting a link so we added one and conversions improved.
A free community resource guide generates email signups from people already interested in your work.
Upload your donor list to Meta Ads and create a lookalike audience to find thousands of similar prospects.
Install the Meta Pixel on your website so you can retarget everyone who visited your donate page but did not give.
A visitor who viewed your events page but did not register sees your event ad again on Facebook the next day.
A social listening tool alerted one nonprofit that a community member shared a complaint they responded in under an hour.
Add UTM parameters to every link in your email newsletter so GA4 shows exactly how many visitors came from email.
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Use Firefly's generative fill in Photoshop to extend a photo background without hiring a photographer.
Claude is well suited for drafting grant narratives, communications plans, and audience-specific messaging.
Understanding Character.AI helps you see how your younger audience is already interacting with AI daily.
Use ChatGPT to brainstorm campaign names, draft social captions, and summarize long reports quickly.
Use ElevenLabs to produce a Spanish-language voiceover for your program video without a recording studio.
Use Gemini in Google Docs to summarize a long funder report into a one-page executive summary.
Copilot can write boilerplate code for a donation form integration in seconds.
Hugging Face hosts free open-source translation models useful for multilingual content workflows.
Meta AI can now respond to comments on your Facebook page monitor this feature carefully to ensure brand-appropriate responses.
Use Copilot in Outlook to summarize a long email thread before a meeting.
Use Midjourney to generate a concept image for a campaign before investing in a professional photo shoot.
OpenAI's nonprofit program offers discounted API access for mission-driven organizations.
Use Perplexity to research grant funder priorities and get cited sources in minutes.
Use Runway to remove a distracting background from a program video without a green screen.
Sora can generate a short illustrative video clip for a social campaign from a text description alone.
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Unexpected pop-up ads after installing free software are a common sign of adware.
A 12-character password mixing letters, numbers, and symbols is exponentially harder to crack than a simple word.
Services like Have I Been Pwned can tell you if your organization's data has appeared on the dark web.
A DDoS protection service like Cloudflare can absorb attack traffic before it reaches your server.
Look for HTTPS in your website's URL the S confirms your site encrypts data in transit.
Every staff laptop should have endpoint security software installed, especially for remote workers.
A keylogger installed via a phishing email can silently capture your banking credentials for months.
Malware is the umbrella term viruses, ransomware, spyware, and trojans are all types of malware.
Enable MFA on your email, CRM, banking, and social media accounts today.
Set all organizational devices to auto-update operating systems and security software.
If an email from your bank asks you to click a link and log in, go directly to the bank's website instead.
Back up your critical files to an offline location weekly so a ransomware attack cannot hold everything hostage.
A caller claiming to be your IT department and asking for your password is social engineering.
An email appearing to come from your ED asking the finance manager to wire funds is spear phishing.
Spyware can track every website visited and keystroke typed without any visible sign it is running.
A free software download from an unofficial source may contain a trojan waiting to activate.
Opening an infected email attachment can install a virus that spreads to every file you share with colleagues.
Require VPN use for any staff member working from a coffee shop or public network.
A worm can infect every device on your organization's network within minutes of entering one computer.
Keeping software updated reduces zero-day risk because vendors release patches as vulnerabilities are discovered.
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When your awareness post goes viral and I oop. Plan for what happens next.
Audiences respond to organizations that feel based standing for something without apology.
If your community cookout is bussin, expect it all over social media before the event ends.
Organizations can be caught in 4K. Transparency is not optional in the smartphone era.
Overused emoji, Comic Sans, and stock handshake photos all read as cheugy to younger audiences.
We are delulu enough to believe we can end housing insecurity. That is why we show up every day.
I am in my advocacy era. Example: Invite your audience into their community champion era as a campaign frame.
This program changed my life, fr fr a testimonial format that resonates with younger audiences.
Content that connects personally always hits different. That is what you are aiming for.
This campaign is giving hope and community exactly the feeling we want people to walk away with.
IYKYK what it means to show up for your neighbors every single day. Effective for longtime supporter engagement.
Lowkey proud of our team this year. Highkey blown away by our community's generosity.
Our graduates walk across that stage with full main character energy and they have earned it.
No cap, our community served over 800 families last year a genuine, casual way to share impact.
If your social feed looks like it was written by a bot, it is giving NPC energy. Be human.
The goal of great storytelling is to live rent free in your audience's mind long after they scroll past.
A brand with rizz earns attention without chasing it authentic voice and strong visuals do the work.
Our graduates absolutely slayed this year a natural, celebratory caption for a commencement post.
Overly salesy, inauthentic content gives audiences the ick. Know the line.
When your campaign perfectly captures the moment your team understood the assignment.
Before you post, do a vibe check. Does this feel like us? Does it fit the moment?
30 terms
Common in Slack and Teams to signal you are stepped away from your desk.
Cannot talk ATM used in informal team messages to signal current availability.
Standard in Slack, Teams, and any real-time messaging tool during working hours.
BTW, the event flyer needs one more round of edits before it goes to print.
DM us for more information a standard CTA on Instagram and LinkedIn.
What is the ETA on the final design proof?
Event marketing and campaign urgency both leverage FOMO to drive action.
This is the best community response we have ever seen, fr effective in casual social captions.
FYI, the client moved the deadline up by one week.
HMU if you have questions used in casual social posts to encourage direct outreach.
ICYMI, our 2025 impact report is live. One of the most useful shorthands in content marketing.
Common in informal team chat but avoid in any client-facing message.
Use in collaborative discussions to flag that something is a subjective view, not a directive.
Join us IRL at our community event this Saturday.
Use carefully in professional contexts where tone can be misread without vocal cues.
LMK when the design is approved and ready to send to the printer.
Can humanize a social reply but use sparingly in professional communications.
NGL, this campaign exceeded every single goal we set effective in authentic social storytelling.
Common in fast-paced team messaging when something resolves itself.
OMG, we just hit our fundraising goal appropriate for celebratory social media posts.
Standard in email auto-replies and calendar tools when traveling or on leave.
POV: You just graduated from our workforce program. A popular short-form video storytelling format.
Use carefully can come across as judgmental when used in an organizational context.
TBH, this is the most engaged our community has ever been effective in honest, direct social captions.
TBT posts are a simple, consistent way to celebrate your organization's history and community relationships.
TLDR: We served 800 families, launched 2 new programs, and raised $1.2M last year. Full report linked.
If your audience is thinking TMI, you have lost them ruthlessly edit your content before publishing.
Common in social media comment replies and DM responses.
Standard shorthand in scheduling, team communications, and hybrid work policies.
Sometimes used in informal social media posts to invite audience interaction.
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